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    If for any reason you are not completely satisfied with your purchase you may return it within 30 days for a full refund or exchange of the same item for a different size. We do however require that the merchandise returned has all the tags & MiLB stickers on the merchandise, as originally received. To help us rapidly process your request, please return a copy of this receipt with the merchandise and a quick note stating what you would like accomplished. We recommend that you return items via insured mail service for your protection. Please note that the Rocket City Trash Pandas Online Store will only refund shipping fees if your return was a result of our error.

    Send returns to:
    Rocket City Trash Pandas Official Online Store
    2775 Wall Triana Hwy, Suite E
    Huntsville, AL 35824

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.