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    Shipping Policy

    What shipping options do I have?

    We ship all of our products via FedEx or USPS, unless you choose differently at checkout. Shipping time can take anywhere from 3-5 days and packaging may take 1-5 days. 

    PLEASE NOTE: ONCE YOUR ORDER LEAVES OUR FACILITY, THE TRASH PANDAS ARE NOT LIABLE FOR ANY DELAY, THEFT, OR DELIVERY ISSUES. 

    How do I calculate my shipping and handling costs?

    In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s). 

    What are the Shipping Costs?

    Shipping of items is based on availability of items, shipping locations, shipping method (FedEx or USPS) and credit card authorization. Shipping days exclude Holidays and Weekends. 

    We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.

    In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST. 

    How long does it take to process orders?

    Due to the high volume of orders we receive daily, our policy allows for up to 3-5 business days before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.

    Tracking your order

    You will receive a tracking # for your order in your shipping confirmation email.

    Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

    It is the goal of the Rocket City Trash Pandas to provide excellent customer service through the online ordering and shipping process; however there are circumstances beyond our control for which we are not responsible. Packages shipped and delivered to the designated address but, not received, is one circumstance in which we can not assist in the pursuit of that package. A delivered package which is not received by the recipient must be pursued through FedEx or USPS by that individual.  Should this unfortunate circumstance occur, It is not that we would not like to help our customers, but once delivered the postal service will not speak us with regarding the package, only the customer can file the complaint and have it pursued. 

    Do you ship to Canada or International?

    Yes! Just click the "INTERNATIONAL CHECKOUT" button in your cart. Shipping rates vary by country. We do not ship to APO or FOB addresses. If you would like to ship to an address in another country, please use the international checkout.